Privacy Policy

Overview

FaxSend collects only the information needed to operate fax delivery workflows, payment processing, and customer support. We do not sell personal information.

Information We Collect

• Account and contact details such as email address and support correspondence.
• Fax transaction data, including sender/recipient numbers, delivery status, and timestamps.
• Uploaded documents and metadata required to process and deliver faxes.
• Billing and payment data processed by our payment provider (for example, Stripe).
• Security and usage data such as IP address, browser details, and audit logs.

How We Use Information

• To send faxes, confirm delivery status, and troubleshoot failed transmissions.
• To process payments, prevent fraud, and maintain service reliability.
• To comply with legal obligations and enforce our Terms of Service.
• To respond to support requests and communicate service updates.

Sharing and Disclosure

We share information only with trusted service providers that help us operate FaxSend (such as hosting, storage, and payment processors), or when required by law. Providers are contractually limited to using data solely for approved service purposes.

Retention and Security

We retain data only for as long as necessary to provide the service, satisfy legal requirements, and resolve disputes. We apply administrative, technical, and physical safeguards to protect personal information in our current pre-production service from unauthorized access and misuse.

Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, or export of your personal information. To submit a privacy request, contact us at support@faxsend.io.

Policy Updates

We may update this policy periodically to reflect product, legal, or operational changes. The effective date at the top of this page indicates the latest revision.